FAQ
Scanning Issues
Section titled “Scanning Issues”App Cannot Recognize Artifacts
- Check in-game language. The recognition model supports English, select Latin-script languages, and Chinese (Simplified or Traditional). Please configure this in In-Game Settings > Language inside Genshin Impact.
- Open your Inventory > Artifacts screen in-game before starting.
- Ensure the artifact list is fully visible and not obstructed by other windows.
Artifact Grid Area Not Found
The app could not locate the artifact grid. Please open the in-game Inventory > Artifacts screen and try again.
Scan Stops After a Few Items
On Windows, moving your mouse stops the scan. On Android, tapping the pause button stops the scan. Please do not touch your screen or mouse during scanning.
Additionally, if the game’s background color is too similar to the artifact card background, recognition may be interrupted. Move your character to a darker scene (such as indoors or night time) and reopen the inventory before scanning.
A Specific Artifact Was Not Imported
The scan log lists all failed items along with their row, column, and error reason. Please add the missing artifact manually.
Calculation Issues
Section titled “Calculation Issues”Calculation Failed
Delete the configuration and create a new one.
Contact & Feedback
Section titled “Contact & Feedback”Didn’t find a solution? Feel free to reach out to us:
- Email：[email protected]
- Email: [email protected]